Privacy Policy
This policy explains what personal data we collect, how we use it, and how we keep it safe. It applies to all Kerit Cloud services — hosting, billing, support, and our website.
Data We Collect
When you use Kerit Cloud, we may collect the following types of information:
- Account information — email address, username, and password hash when you register
- Billing details — payment method, transaction history, and billing address (processed via third-party payment providers)
- Service data — server configurations, resource usage, logs, and deployed content
- Communication data — support tickets, emails, and Discord messages sent to our team
- Technical data — IP addresses, browser type, operating system, and access timestamps
How We Use Your Data
We use your data to:
- Provide, operate, and maintain your hosting services
- Process payments and manage your billing account
- Respond to support requests and communicate important updates
- Monitor and improve platform security, performance, and reliability
- Detect and prevent fraud, abuse, and violations of our Terms of Service
- Comply with legal obligations and enforce our agreements
Cookies & Tracking
Our website and panel use cookies and similar technologies for:
- Essential cookies — session management, authentication, and security
- Analytics cookies — Google Analytics to understand how visitors use our site (anonymised where possible)
- Preference cookies — remembering your settings and display preferences
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of our services.
Third-Party Services
We use the following third-party services that may process your data:
- Payment processors — PayPal, Stripe, and cryptocurrency gateways to handle transactions securely
- Google Analytics — website traffic analysis and usage patterns
- Discord — community support and account verification
- Cloudflare — DDoS protection, CDN, and DNS services
Each third-party service operates under its own privacy policy. We encourage you to review them.
Data Retention
- Account data is retained for as long as your account is active
- After account closure, personal data is deleted within 30 days, except where required by law
- Billing and transaction records are kept for up to 5 years for legal and tax compliance
- Server data and backups are permanently deleted 7 days after service termination
- Support communications may be retained for quality assurance and training purposes
Data Sharing & Disclosure
We never sell your personal data. We may share data only in these circumstances:
- With trusted service providers who assist in operating our platform (under strict confidentiality agreements)
- When required by law, court order, or governmental authority
- To protect the rights, safety, or property of Kerit Cloud, our users, or the public
- In connection with a merger, acquisition, or sale of assets (you will be notified)
Your Rights
Depending on your location, you may have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — request deletion of your personal data ("right to be forgotten")
- Restriction — ask us to limit how we process your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests
To exercise any of these rights, contact us at support@kerit.cloud. We will respond within 30 days.
Children's Privacy
Kerit Cloud services are not intended for children under the age of 13. We do not knowingly collect personal data from children.
If we discover that a child under 13 has provided us with personal data, we will delete it promptly. If you believe a child has submitted data to us, please contact us at support@kerit.cloud.
Data Security
We implement industry-standard measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest where applicable
- Regular security audits and vulnerability assessments
- Access controls and authentication for internal systems
- 24/7 server monitoring and intrusion detection
Policy Changes
- We may update this Privacy Policy from time to time. Changes will be communicated 3 days in advance via email or our website.
- The "Last updated" date at the top of this page reflects the most recent revision.
- Continued use of our services after changes constitutes acceptance of the updated policy.
Questions about our Privacy Policy? Reach out to us anytime.